she said what?

Nothing is ever simple is it?  When I paid off my car loan using the on-line account, I called Chase to find out what comes next.  The agent advised that within two days Chase notifies NYS Motor Vehicle and the lien on the title will be release and a clear title will be mailed to me.  He also told me I had to notify my insurance company to take Chase off the policy.  

I follow directions.  I called Allstate and my long time agent Rick, Sr.  He wasn't Rick Sr when I met him, he was just Rick.  Now when I call I get Rick, Jr who seems much less informed and certainly does not have the crush on me Rick Sr has always evidenced.  Need I say I prefer Rick Sr and the special attention, especially when I am sitting at the side of the road outside Albany waiting for the State Trooper to write my speeding ticket. Rick, Sr assures me my rates would not go up.  He also carries my home owner's insurance and has been good to me combining the upstate small apartment with the city coop and the car to get me a very doable rate.

So I called the office and no one was in I left Rick Sr a message about paying off the car and suggested he call me on my cell if he needed any further details.  No call back.... The following day I reluctantly called the office again.  Now I have never met Jennifer who answers the phone.  I have made it a point not to go to the office because I would cheerfully strangle her if I had to talk to her face to face.  Jennifer always speaks to me as if I have interrupted her at something much more important than helping a long time customer. She answered with her usual reluctance to be helpful.  When I explained what the issue was, she asked if I knew my policy number.  

"Do I know my policy number?  No I have no idea what my policy number is."  Do people know their policy numbers?

"What is your name?" Same as it was when I introduced myself as Eleanor Hoenig.

"Let me see if I can find you in the computer.......No I don't have it here, could it be something else?"

"Could my name be something else?"

"How do you spell it?"  How did she spell it when she searched?

I spelled it for her...s..l..o..w..l..y.  "Hmm...why is this computer so slow?"  Is she talking to me.

"Oh here it is 2011 Subaru..Do you have the letter from DMV"

"Not yet, I called to find out what the process is."

"OK....I will have Rick call you back."

"You don't have the information?"

"NO  is there anything else I can help you with?"

"I doubt it."